Service Performance Evaluation ITIL Change Management Use Case

Developing & implementing an efficient performance KPI evaluation model should facilitate standardized definitions, real-time reporting, and in-depth analysis of KPIs, ultimately leading to informed decision-making, improved performance management, and a culture of continuous improvement. It creates a solid baseline for the next level of performance measurement focused on Experience and introduction of Experience Performance Indicators (XPIs). By fostering a data-driven culture and aligning change initiatives with organizational objectives, organizations can enhance their service quality, operational efficiency, and overall customer satisfaction.