The objective of this project is to implement an Agile project management framework to enhance project delivery, improve team collaboration, and increase responsiveness to changing customer needs. This deployment aims to foster a culture of continuous improvement while delivering high-quality products and services.

The ITIL Change Management Continual Service Improvement (CSI) program aims to enhance the effectiveness and efficiency of the change management process within the organization. By leveraging the principles of ITIL, the program focuses on systematically improving change processes, ensuring alignment with business goals, and increasing the overall quality of IT services.

The Service Performance Measurement Program aims to systematically evaluate and enhance the quality and efficiency of service delivery across the organization. By implementing a set of Key Performance Indicators (KPIs) and metrics, this program seeks to align service performance with business objectives and improve customer satisfaction.

The primary goal of a Standard Change Catalogue is to streamline and enhance the ITIL (Information Technology Infrastructure Library) Change Management process by providing a predefined and approved list of changes that can be implemented with minimal risk and without the need for excessive assessment.

The purpose of this project is to deploy a comprehensive Quality Management System (QMS) that aligns with international standards (e.g., ISO 9001) and integrates quality processes across the organization to enhance product quality, improve operational efficiency, and ensure customer satisfaction.