Service Performance Measurement Framework

Written By Мартин Стоянов

Efficient and effective Service Performance Measurement Framework is key enabler for organizations’ ability to drive successful Continuous Service Improvement (CSI). Service Performance Measurement Model is focused on evaluating system volume metrics in a form of Key Performance Indicators (KPIs) and Experience Indicators (XPIs) . It requires integration to Experience Management (XPIs) & CSI Frameworks.

Our approach of building efficient Performance Measurement Framework…

Performance Measurement Framework

Мартин Стоянов
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Continuous Service Improvement (CSI) Framework